Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 Publisher Review:
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service
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Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 details and screenshot
Other version information:
BridgeTrak Help Desk Software 7.0 Build 1
Release date:2006-09-14
File size:44682 KB
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