For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided. Whats new in version 3.2: Help file changes for Windows Vista. Requirements: Windows 95 or higher, 10 Mb disk space Operating system: Win2000,Win7 x32,Win7 x64,Win98,WinOther,WinServer,WinVista,WinVista x64,WinXP Release notes: Minor Update
FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS stand out from the crowd is its unique desktop application style 'look and feel'.
Price: $0, Rating: 10, Downloads: 74 Download
Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your website and to chat with them in real-time. eTalkup helps you make money by enabling you to give great customer service.
Price: $0, Rating: 0, Downloads: 69 Download
Call your PC from any phone to hear the information you need. PAL can:
*Read and reply to Outlook email
*Get real-time traffic and stocks
*Play podcasts
*Voice-dial contacts
*Recite info from documents and spreadsheets
*Read web pages and blog
Price: $99, Rating: 10, Downloads: 60 Download
Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests, and provide tools to remotely administor devices on your network.
Price: $19.99, Rating: 2.5, Downloads: 55 Download
Razordesk is a fully featured Web Helpdesk IT ticketing system. Features include windows style user interface, contracts, notifications, reporting, jeopardy warning and much more. Free Edition supports 3 simultaneous users. Easy to install.
Price: $0, Rating: 10, Downloads: 45 Download
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